In this exciting role, you will be acting as company’s investigative internal journalist who will capture, explore, and exploit all company’s interesting stories to promote image and reputation of CCAI in internal and external audience.
NCC Representative (Contract based)
(Jakarta)
Responsibilities:
* First point of contact to customer and consumer inquiry, questions or complaints
* Call handling management: greeting, escalation, monitoring & follow-up
* Taking order, monitor and follow-up
* Manage communication among parties: customer/consumer, Sales & Marketing, CCAI Support team and CCI Support team
* Ensure all contacts have been recorded and followed-up properly
Requirements:
* A minimum of Diploma Degree from well-known University, preferably having 2 years working experience in customer service area out of which 1 (one) year exposed to call handling activities and order management
* Demonstrates excellent capability in dealing with difficult customer and under pressure situation;
* Have a good customer oriented personality and attitude
* Fast learner, self driven personality, ability to work in a team, willingness to work hard and learn a new thing
* Able to work on night shift, after office hour, on weekend and public holiday, based on the assigned schedule by National Contact Centre Manager
* Computer literate in using standard MS office (MS Word, MS Excel) and familiar with in using Lotus Notes, BASIS Equipment Control/Order Entry would be an advantage
* Having a good communication in English and having working experience in sales area would be considered as a significant plus
National Key Account Manager
(Jakarta , Yogyakarta)Responsibilities:
* Lead the team to deliver budgeted sales and profit for the Accounts (horeca) they control through the implementation of defined packaging, pricing strategies and innovative volume driving promotional programs in order to achieve volume and revenue targets.
* Be responsible in the key account plan development process including identification of opportunity and developing internal budgeting & strategy done by Key Account Executive for individual account, by ensuring that the process is in line with the Tier Pricing Guidelines that deliver category growth
* Align the key account plan with customer by developing and negotiating trading term and develop joint Customer Business plans with customers to deliver agreed trading terms, volume, profit and market share for the customer and CCAI in order to maximize revenue, profit and customer satisfaction
* Manage mix, core pack penetration, ensure promotional compliance and other areas under their control (eg. AR) in order to generate profitable revenue
* Ensure that the tools of trade (Sales planning tool, Value Chain, Scan data, forecast accuracy reports) is utilized to effectively plan programs in order to deliver profitable volume for both CCAI and the customer
* Identify area for improvement, develop improvement program and monitor the implementation to increase process efficiency, cost effectiveness, or increase productivity
* Prepare, monitor, control the annual department budget to ensure expenditure is in line with the Business Plan
Requirements:
* A minimum of a Bachelor Degree (S1) from any discipline
* Minimum of 5 years working experience in FMCG company/ Commercial Banking
* Possess a good personality and attitude
* Strong sales management, selling, marketing, account development, merchandising, and business acumen skill
* Have a good orientation to excellence and problem solving
* Customer oriented person
* Excellent verbal and written communication skills both in Bahasa and English are a must
Send your comprehensive resume with photograph before 10 August 2011 (Not more than 100 Kb) to:
IgnaziaSizy.Sumanti@sea.ccamatil.com
Only short listed candidate will proceed.
